Refund & Cancellation Policy

Last updated: 19 September 2026

This Refund & Cancellation Policy applies to subscriptions for EasyPilotAI, a software service provided by Easy Consulting LLC, registered in Saint Vincent and the Grenadines ("EasyPilotAI", "we", "us" or "our").

1. Free Trials

Eligible customers may be offered a free trial before beginning a paid EasyPilotAI subscription.

The duration and conditions of the applicable free trial will be displayed during signup or when the trial is offered.

Unless clearly stated otherwise, a no-card free trial does not require payment details and will not automatically result in a charge when the trial ends.

If a trial or promotional offer requires payment details and will automatically convert to a paid subscription, the applicable price and renewal arrangements will be displayed before you agree to the offer.

2. Subscription Billing

Paid EasyPilotAI subscriptions are billed according to the plan and billing period selected during checkout.

Where recurring billing applies, your subscription will continue to renew at the applicable subscription price until cancelled, subject to any changes communicated in accordance with our Terms & Conditions.

3. Cancelling a Subscription

You may cancel your EasyPilotAI subscription at any time using the cancellation functionality made available through EasyPilotAI or by contacting us at easypilotai@gmail.com.

Unless otherwise stated during cancellation, your cancellation will take effect at the end of your current paid billing period. You may continue using the paid features included in your subscription until that period ends.

Once cancellation takes effect, you will not be charged for a further subscription period unless you subscribe again.

Cancelling a subscription does not automatically provide a refund for amounts already paid.

4. Refund Requests

Subscription payments are generally non-refundable for change of mind or for unused time during a billing period where the service has remained available to you.

However, we will consider refund requests where appropriate, including where:

• you believe you have been charged incorrectly;
• a duplicate payment has been processed;
• you cancelled but were incorrectly charged for a subsequent subscription period;
• a material technical problem prevented you from accessing the service you paid for and we were unable to resolve the issue within a reasonable period; or
• a refund or other remedy is required under applicable law.

Nothing in this policy excludes or restricts any refund, remedy, consumer guarantee or other right that cannot lawfully be excluded.

5. How to Request a Refund

To request a refund, contact easypilotai@gmail.com and provide:

• the email address associated with your EasyPilotAI account;
• the relevant payment or invoice information, where available; and
• a brief explanation of the reason for your request.

We may request additional information reasonably necessary to identify the transaction or investigate the request.

6. Refund Processing

If a refund is approved, we will arrange for the refund to be issued through the applicable payment provider.

The time taken for an approved refund to appear in your account may depend on the payment provider, financial institution, payment method and other circumstances outside EasyPilotAI's control.

Where reasonably possible, refunds will be returned to the original payment method.

7. Consumer Rights

This policy does not exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

Customers may have additional rights under mandatory consumer-protection laws applicable in their jurisdiction, including Australian consumer law where applicable.

Where those laws provide a right to a refund, replacement, re-supply or other remedy, those rights continue to apply regardless of anything else in this policy.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to EasyPilotAI, our subscription arrangements, payment providers or applicable legal requirements.

The current version will be published with an updated "Last updated" date.

9. Contact

For cancellation, billing or refund enquiries, contact:

Easy Consulting LLC
EasyPilotAI
Registered in Saint Vincent and the Grenadines
Email: easypilotai@gmail.com